Returns & Exchanges
At Salem Hills, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Our streamlined process ensures that if a product doesn't meet your expectations, we can quickly facilitate a refund or replacement.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be sent to your email for you to print at your convenience.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the printed return slip is included inside.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing